Please read these details carefully as they apply to all transactions.
Products are made to order, ready for despatch within a maximum of fourteen working days from the receipt of your order and authorisation of your credit card details, usually less.
If any item cannot be completed for despatch within a maximum of fourteen days you will be emailed and an expected delivery date will be given. If this is unacceptable, by responding by email within 24 hours, you may cancel your order for the unavailable item.
Because it is only possible to order items that can be despatched within our target period (maximum fourteen days), orders are invariably shipped as a single consignment. However, in unusual circumstances an order may be part-shipped. In this event, items despatched after the main order will be shipped at the lowest Postal rate applicable and without cost to you.
PACKING AND DESPATCH
Each item you've ordered will be completed and carefully examined by our Packing and Despatch staff. Each item is then individually wrapped in tissue paper and your entire order placed into a special gift package. This is sealed inside a plain padded bag for despatch.
The external packaging you receive is plain; all packages leave Satin and Spice Dot Com Lingerie with just the consignee's name and address and our return address - not name (a requirement of the Post Office) visible on the package.
There are two exceptions.
Firstly, if Overnight Courier despatch within the UK is requested, the carrier requires that the packer's name and unlisted telephone number is shown on their packaging. Secondly, packages sent by post or carrier to addresses outside the European Union are required by law to carry a Customs Declaration showing a description and value of the goods inside. If this is unacceptable please seek a supplier in your own country who can deliver in plain packaging.
Normal delivery within the UK is by First Class Recorded Delivery Post. Interlink Express delivery (overnight service) is also available. Orders from Europe and Overseas will normally be despatched as Airmail Small Packet "Signed For" International although ordinary Airmail letterpost and UPS are also available.
Please note that we normally only despatch goods to the address to which the credit card statement is also sent. Purchases marked for despatch to another address will be subject to security clearance and sent at customers' risk only.
If an order is delivered in an unsatisfactory condition it is your responsibility to contact the Postal Authorities or Carrier - any remedy is limited by their Conditions of Carriage.
If deliveries cannot be completed due to the customer's failure or refusal to sign for receipt, and the goods are returned to us, undamaged, by the carrier, at our discretion we will refund the cost of the purchase LESS the cost of carriage AND 10% of the order value to cover costs imposed by the Credit Card Issuers.
Lingerie de Nicole
